Privacy Policy

Effective 6 September 2026

This Privacy Policy describes how SYMNUTRITION ("we", "us" or "our") handles information in connection with the website symnutrition.com (the "Site"). By using the Site you agree to the practices described in this policy.

1. Information we collect

We do not require you to create an account, and the Site does not contain forms that collect personal information. We do not use analytics services, advertising networks or tracking pixels. The only information we receive through the Site is the information described in Sections 2 through 4 below.

2. Cookies and local storage

The Site does not set cookies. If you use the light or dark theme control, your choice is stored in your browser's local storage so that the Site can remember it. This value is not transmitted to us or to any third party and can be removed by clearing your browser data.

3. Server logs and hosting

The Site is served by a third-party hosting provider. As is standard for web hosting, the provider records server logs that may include your IP address, the pages requested, the date and time of the request, and your browser type. These logs are used for security and operational purposes only and are retained for the period set by the hosting provider.

4. Fonts

The Site loads typefaces from Google Fonts, a service operated by Google LLC. When a page loads, your browser requests the font files from Google's servers, and Google receives your IP address and standard request information. Google's handling of this information is governed by Google's Privacy Policy.

5. Correspondence

If you contact us at support@symnutrition.com, we receive your email address, the contents of your message and any information you choose to include, such as an Amazon order identifier or a product lot number. We use this information solely to respond to your enquiry, to process a refund request or to provide a certificate of analysis. We retain correspondence for as long as reasonably necessary for these purposes and to maintain a record of the request. We do not add your address to any mailing list.

6. Purchases

Our products are sold exclusively through Amazon.com. Any purchase, payment, delivery and return is handled by Amazon under Amazon's Privacy Notice and Conditions of Use. We receive from Amazon only the order information that Amazon makes available to sellers, and we use it solely to fulfil and support your order.

7. Sharing of information

We do not sell, rent or trade personal information. We do not share personal information with third parties except with the service providers described in this policy, as required to respond to your request, or where required by law.

8. Your rights

Depending on where you live, you may have the right to request access to, correction of, or deletion of personal information we hold about you. Because the only personal information we hold is correspondence you have sent us, you may exercise these rights by emailing support@symnutrition.com from the address concerned. We will respond within thirty days.

9. Children

The Site is not directed to children under the age of thirteen, and we do not knowingly collect personal information from children.

10. Changes to this policy

We may update this policy from time to time. The effective date at the top of this page indicates when it was last revised. Continued use of the Site after a revision constitutes acceptance of the revised policy.

11. Contact

Questions about this policy may be sent to support@symnutrition.com.